Working at Savannah Boutique

Job Opening: Customer Service & E-Commerce Associate

Location: Remote / Work From Home
Hours: Part-Time or Full-Time

Savannah Boutique is a fast-growing international fashion brand. We’re looking for a motivated and customer-focused associate to join our team, supporting both customer service and e-commerce operations.

Role Overview

You’ll be the first point of contact for our customers, ensuring they have a smooth and enjoyable shopping experience. In addition, you’ll handle order management tasks and collaborate with our marketing and fulfillment teams to improve processes.

Key Responsibilities:

  • Respond to customer inquiries via email and live chat.

  • Process returns, exchanges, and shipping requests in line with company policy.

  • Review and manage orders in Shopify.

  • Communicate with suppliers and logistics partners to resolve issues.

  • Report recurring customer feedback to the management team.

Minimum Requirements:

  • At least 1 year of experience in customer service or e-commerce.

  • Basic knowledge of Shopify or similar e-commerce platforms.

  • Strong written communication skills in English (other languages are a plus).

  • Problem-solving mindset with a focus on customer satisfaction.

  • Highly organized, dependable, and able to work independently.

What We Offer:

  • Competitive hourly pay.

  • Flexible working hours, including remote work options.

  • A supportive, close-knit team environment.

  • Employee discounts on all Savannah Boutique collections.

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